When to Call 911

In a medical emergency, call 911 immediately from any phone.

An medical emergency is any situation that requires immediate medical assistance. Examples include:

Heart attack or stroke;
Difficulty breathing or choking;
A severe allergic reaction;
Confusion, dizziness or disorientation;
Sudden severe pain;
Uncontrollable bleeding;
Fall with a resultant injury or pain;
Motor vehicle collisions, ATV accidents or Snow mobile accidents;
Fires with associated burn or inhalation injuries;
Fracture bones or other bone related injuries;
Other emergent related injuries or illnesses.

If you require medical assistance but it is not a urgent or immediate situation, you can call the Fort William First Nation Health Department at (807)622-8802 from Monday – Friday 9:00 AM – 4:00 PM and (807)472-7701 7 days a week from 4:00 PM – 9:00 AM.

When you call 911, be prepared to answer the dispatchers questions, which may include:

The location of the emergency, including the street address;
The nature of the emergency;
Details about the emergency, such as the injury or illness that you are reporting, any details regarding COVID-19 and other important information they will ask.

Be prepared to follow any instructions the dispatcher gives you. Dispatchers can tell you exactly what to do to help in an emergency situation until help arrives.

Do not hang up until the dispatcher instructs you to do so.

If you dial 911 by mistake, or if a child in your home dials 911 when no emergency exists, do not hang up. Instead, simply explain to the dispatcher what happened. If you hang up once 911 has been dialed, first responders including police will more than likely be dispatched to your location.